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We have offices for our customers to visit in Hedon, Holderness Road Hull and Cottingham. All insurance records are available at any branch - just call in to the one closest to you or alternatively just give us a call or send us an email. We'll get back to you as soon as we can.
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We respect your privacy, so any details given to us will be used purely for the purpose of assisting you with an insurance quotation. We do not pass on customer e-mail addresses to any outside organisations. For full information about your privacy click here.
Our aim is always to provide our customers with a first-class service; however we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 01482 707800, or write to Mr Paul Hurford, 24 New Road, Hedon, HU12 8EN.
If we are unable to resolve the issue to your satisfaction by the end of the next business day, we will formally investigate the matter. You will receive an acknowledgement of the matter together with a copy of our complaints process promptly and certainly within 5 working days. We will then aim to investigate and provide a resolution as quickly as possible, informing you of a final response no later than 8 weeks.
If you are not happy with our response, or the position after a period of 8 weeks, you may be eligible to refer your complaint to the Financial Ombudsman Service (FOS) for an independent assessment and opinion.
The FOS Consumer Helpline is on 0800 023 4567. Alternatively you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. www.financial-ombudsman.org.uk